Team work can never be separated from an organization. It is crucial for companies to have fluid relationships among team members so they can operate more effectively. In doing so, team members should have an understanding about differences in communications, particularly in a team where it consists of people from different generations.

This article is a tip on how to motivate people across generations. Nevertheless, some ways proposed in the article might not suitable to be applied wholly in an Indonesian team. You should always analyze the most suitable and appropriate way in motivating people in your team.

Silent Generation (or Veterans) (~1925 to 1945)

Choose formality over informality. For example, communicate face-to-face and by live phone calls rather than voicemail, fax, or email. Explain the logic of any action. Use traditional forms of recognition — plaques, certificates, photos.

Baby Boomers (~1946-1965)

Lay out a clear series of steps toward a defined goal. State objectives and desired results in people-centered terms. Make Boomers part of a team effort. Pep talks can help. Choose forms of recognition that are widely noticed.

Generation X (~1966-1982)

Tell them what needs to get done but not how to do it. Give them multiple tasks but let them set their own priorities. Avoid platitudes and buzzwords. Provide frequent and frank feedback, and ask for their reaction and opinions. Pep talks can be a turn-off. Allow time for fun.

Generation Y (~1976-2001)

Provide opportunities for continous learning and building skills. Know their personal goals and tell them how the tasks they’ve assigned fit into them. Emphasize on the positive; look on the bright side. Be more of a coach and less of a boss.

Source:
Stauffer, D. 2003, Speak my language, BOSS Magazine, 18 June 2003.

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